Concierge -Casual position Mt Pleasant

Advocate Health and Hospitals Corporation•Mount Pleasant, WI

1d•Onsite

About The Position

This is a 'casual' position, not a scheduled position. The Concierge is responsible for greeting customers and assessing their immediate needs, managing the first impression of the facility, and offering assistance in any way necessary. This includes assisting patients out of their vehicles, locating wheelchairs, providing directions, escorting to destinations, and passing customers to volunteers for escorts when possible. The Concierge will utilize Admitting or other departments to verify destinations and remain with patients if they are alone or in a wheelchair. They will also assist in maintaining a smooth traffic flow at the entrances, help with parking arrangements (valet, tour buses, short-term visitors), and assist customers with transportation needs (taxi vouchers, bus passes, van transport). The Concierge must ensure the working area is clean, safe, and free from obstacles, and report any Security/Safety issues immediately. They will work with various hospital support staff and must demonstrate knowledge and skills appropriate for the age of the patients served, including understanding growth and development over the lifespan and assessing patient status based on age-specific needs.

Requirements

High School Graduate.
Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility.
Excellent communication, interpersonal, and customer service skills.
Ability to problem solve and work independent of direct supervision.
Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors.
Ability to stand, walk and/or run throughout work area approximately 95% of the workday.
Ability to withstand exposure to weather elements 95% of the workday.
Ability to push, pull, and lift approximately 50 lbs.
Ability to communicate with a diverse population of customers.
Ability to tolerate minimal exposures of odors from auto emissions/gasoline.
Operates all equipment necessary to perform the job.

Nice To Haves

None Required.

Responsibilities

Greets customers and assesses their immediate needs.
Successfully manages the first impression of the facility.
Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchair, provide directions, escort to destination, etc.
Passes customer to volunteers for escorts when possible.
Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair.
Assists in maintaining a smooth traffic flow at the entrances to the facility.
Assists in the arrangement of parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc.
Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs.
Assures working area is clean of debris, safe, and free from obstacles.
Reports any Security/Safety issues to the Public Safety Services Department immediately.
Works with hospital support staff that may include, but is not limited to: Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program