Concierge

HumanGood • Boston, MA

5d • Onsite

About The Position

The primary role of the Concierge is to provide excellent hospitality as they are the first impression for all visitors at HumanGood. In this position you would share information in person or on the telephone, perform general clerical and light administrative duties. You would be expected to ensure that residents’ privacy, rights and safety is maintained at all times. A day in the life may include: Greeting residents, potential residents, families, visitors and vendors while managing both external and internal calls, taking and communicating messages Providing an overview of community information to those inquiries in support of the marketing and sales efforts Assisting with resident services such as transportation, mail and deliveries and the coordination of visitors.

Requirements

• Prior customer service experience
• Prior clerical/administrative work experience
• Computer skills such as using Microsoft suite and desktop publishing software, using internet applications, faxing, copying etc.
• High school diploma or equivalent
• Availability that may include evenings, weekends & holidays
• Sunday 7a-3p is a must

Nice To Haves

• Prior experience working with seniors
• Teens are welcome to apply!

Responsibilities

• Greeting residents, potential residents, families, visitors and vendors while managing both external and internal calls, taking and communicating messages
• Providing an overview of community information to those inquiries in support of the marketing and sales efforts
• Assisting with resident services such as transportation, mail and deliveries and the coordination of visitors
• Ensuring that residents’ privacy, rights and safety is maintained at all times

Benefits

• Health, Dental and Vision Plans
• 20 days of paid time off (increases with years of service)
• 7 company holidays
• 401(k) with up to 4% employer match
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED