Concierge - St Paul Collection - Denver, CO

Bryten•Denver, CO

9d•$20 - $22•Onsite

About The Position

At St Paul Collection, we're more than just a place to live—we're a community where residents feel welcomed, valued, and connected. We are seeking a professional, service-oriented, and customer-focused Concierge to join our team and play a key role in creating an exceptional experience for residents, guests, and visitors. As our Concierge, you'll serve as a welcoming presence within the community, providing exceptional customer service while helping ensure a positive, safe, and enjoyable experience for residents and guests.

Requirements

Two or more years of concierge, hospitality, customer service, front desk, hotel, residential, or related experience preferred
Outstanding customer service and interpersonal communication skills
Professional appearance and demeanor with the ability to interact effectively with diverse audiences
Strong verbal, written, and organizational skills
Knowledge of local attractions, dining, entertainment, and community resources preferred
Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment
Self-motivated with the ability to work independently and collaboratively as part of a team
Strong problem-solving skills and the ability to handle sensitive situations professionally
High school diploma or GED required; hospitality-related education or certifications are a plus
Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel
Experience with property management systems, CRM platforms, or related software preferred
Valid driver's license, current automobile insurance, and reliable transportation required
Ability to successfully complete background screening, drug screening, and employment verification requirements

Responsibilities

Greeting residents, guests, vendors, and visitors in a professional and welcoming manner
Responding promptly to resident and guest inquiries, requests, and concerns with a high level of customer service
Coordinating concierge services and assisting with requests, reservations, and community information
Providing recommendations regarding local attractions, restaurants, entertainment, and community resources
Assisting in resolving resident and guest concerns while ensuring a positive experience
Monitoring access points and supporting community safety and security procedures
Collaborating with onsite teams, vendors, and security personnel to ensure seamless service delivery
Maintaining accurate records of resident interactions, service requests, packages, deliveries, and other community activities
Communicating important information to residents, guests, and team members as needed
Participating in training programs and staying informed about community services, policies, and events
Promoting a positive, welcoming, and inclusive community environment
Performing other duties as assigned

Benefits

Comprehensive Medical Plans with flexible coverage options for you and your family
Dental & Vision Insurance options to support your overall well-being
Health Savings Account (HSA) with employer contributions
401(k) with Company Match to support your financial wellness
Life & Disability Insurance options to help protect you and your loved ones
Vacation Time that starts accruing on Day 1!
Paid Holidays + Floating Holidays to support work-life balance
Wellness Programs to support your mind and body
Professional Development & Education Opportunities to support your professional growth
Supplemental benefits