Concierge, Healthcare Facility
CommuniCare Health Services
•Onsite
About The Position
Beckley Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Concierge to join our team. The position of Concierge exists to enrich the lives of people we serve, both residents and families, and enhance our over-all customer service.
Requirements
- Dress code: business professional attire.
Responsibilities
- Utilize Resident/Concierge request form and give form to appropriate individual or department as necessary to resolve resident call, request, or problem.
- Follow up with Residents to ensure their requests or problems have been met to their satisfaction.
- Respond to special requests from residents with unique needs.
- Welcome and acknowledge all residents according to company standards.
- Anticipate and address resident service needs.
- Communicate with residents with genuine concern.
- Speak with others using clear professional language.
- Answer telephones using proper etiquette.
- Develop and maintain positive working relationships with others and support team to reach common goals.
- Perform pre-admission duties.
- Welcome new residents.
- Conduct visit within four hours of admission.
- New admission follow up-next day.
- Satisfaction survey.
- Participate in scheduled training, educational classes, and orientation programs to maintain skills and enhance quality of care.
- Greet physicians and ensure they are set up in a comfortable environment.
- Offer beverage and support as needed.
- Perform other related activities as assigned or requested.
Benefits
- Competitive wages
- PTO plans
- Life and disability plans
- Medical, dental, and vision coverage from quality benefit carriers
- 401(k) with employer match
- Flexible Spending Accounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
