Part-time Evening Concierge (Saturday & Sunday, 3-11PM)

Dweck Properties•Arlington, VA

7d•Onsite

About The Position

As our Evening Concierge, you will take over after the first concierge shift of the day and close out pending tasks. You’ll be the first person people see as they walk into the building and the first voice they hear when they call in. You'll be involved in so many things throughout the day that'll make the time go fast. This is not a position where you'll just sit behind a desk answering phones. Oh, no. This shift is usually busiest at the start of shift and quiets down towards the end. You'll be the go-to person for everyone in the building. You'll handle resident requests, log packages and sometimes drop-off to residents' doors, plan resident social events, coordinate maintenance requests and help the office team. You're the glue that keeps the community together.

Requirements

Must attend Dweck's New Hire Orientation on a Tuesday (full paid day, 9am-5pm) at our Headquarters office in DC.
Experience in a customer service role (hospitality, retail, or property management preferred, but training is available).
Ability to sit or stand for long periods of time.
Ability to lift, push, pull up to 50 lbs.

Responsibilities

Greet incoming guests and residents along with their furry family member. If they're a guest, find out how you can help and guide them in the right direction.
Answer incoming calls to find out how you can help and transfer them to the person who can better help them. If after business hours, take down their information to pass to the team.
Log packages and give to resident at the desk or drop-off to resident's door upon request. Conduct package audits to ensure delivery and improve efficiency of package handling.
Assist residents with emergencies, requests, or concerns. Examples include assisting residents locked out of their apartment, making restaurant reservations, reserving the clubroom, or providing a guest parking pass. Address concerns such as noise complaints or unkind neighbor behavior.
Respond and coordinate service requests with the maintenance team within 24 hours. If it's an emergency, follow protocol to make sure its handled right away. After the request has been taken care of, follow up with resident to make sure they are happy.
Plan resident social events, following a theme of the month or planning something entertaining to create a sense of community.
Assist the office team with administrative tasks.