Concierge

Compass Group

11d

About The Position

Compass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries. We pride ourselves on the seamless delivery of five-star catering, cleaning and concierge services aligned to our partner brands. The delivery of our services allows us to partner with clients and reducing the impact of the lounge operations on the planet. The Position Welcoming our guests to the lounge with engagement and warmth Assisting in the front desk daily operations Conducting guest and carrier enquiries via phone, email, or in person and making reservations and recommendations Servicing guest arrivals and departures Achieving guest satisfaction targets and exhibiting excellent customer service Consistently offering exceptional guest service

Requirements

• Proven experience in similar positions within a Hosting or Front Office environment
• Self-motivated and a genuine passion for hospitality and guest service
• Efficiency in learning and understanding aviation flight schedules, codes and software platforms, excellent computer skills
• Excellent communication skills and the ability to work closely with all lounge team members and associated aviation companies
• Impeccable time management skills
• Friendly, outgoing personality and a high standard of personal presentation
• The ability to act without prior authority in all matters concerning the safety, security and well-being of all guests, patrons, and staff in the absence of management
• The ability to work independently and as part of a team environment

Responsibilities

• Welcoming our guests to the lounge with engagement and warmth
• Assisting in the front desk daily operations
• Conducting guest and carrier enquiries via phone, email, or in person and making reservations and recommendations
• Servicing guest arrivals and departures
• Achieving guest satisfaction targets and exhibiting excellent customer service
• Consistently offering exceptional guest service

Benefits

• Penalty Rates
• Travel Allowance
• 12 weeks of paid parental leave
• Access to a wide variety of training & development
• Immediate access to retail discounts only available with Compass Group employees

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees