Concierge (Part Time - Day Shift )

Senior Lifestyle • Norfolk, VA

9h • Onsite

About The Position

The Concierge is responsible for providing assistance to residents, guests, and vendors in the community. This role involves greeting residents, providing general assistance to visitors, prospective residents, and families, and answering telephone calls. The Concierge may also be tasked with ensuring the safety of residents and property by monitoring surveillance cameras, door alarms, life safety systems, and building alarms, and investigating unusual activity. Administrative functions include processing reports for work orders, incidents, and concerns, receiving and delivering packages, plants, and prescription drugs, and maintaining sign-in/out logs for community keys and gate passes. The Concierge is expected to assist other departments with administrative tasks, ensure timely response and follow-up to resident, family, and employee concerns to maintain high customer satisfaction, and uphold a positive and professional demeanor toward all residents, visitors, and co-workers.

Requirements

• Ability to communicate clearly and effectively in English.
• Highly proficient computer skills.
• Proficiency with Outlook, Excel and Word is required.
• Compassionate, professional, kind, engaging, empathetic and helpful.
• Ability to work as a part of a team and handle multiple tasks efficiently.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to maintain a positive and friendly demeanor toward the residents and your co-workers.

Nice To Haves

• Three (3) months of related experience.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• Ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for such things as work orders, incidents and concerns.
• Receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• Assist other departments with administrative functions.
• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Retirement benefits
• Short-term disability
• Long-term disability
• Paid time off
• DailyPay (an application that allows you to access your earned but unpaid wages before your next payday)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees