Concierge

Propark Mobility•Portland, OR

17d•Onsite

About The Position

Concierge for a Highrise Apartment Complex. You are the first impression of this location. You will greet residents and visitors of the building with a warm welcome and assist them as needed. The concierge sets the tone and is a valuable team member of the property.

Requirements

At least 21 years old.
Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
Ability to work in a team environment, interacting with other employees in a professional and friendly manner.
Ability to maintain a professional and friendly demeanour when working with the residents, providing resolution as needed to resident issues.
Ability to work flexible hours, including nights, weekends, and holidays

Nice To Haves

Concierge: 1 year+
Customer service: 1 year+

Responsibilities

Greet Residents, Guests, and Visitors
Follow property-specific systems to receive and sign for deliveries to ensure efficient delivery to residents.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Answer and complete all resident requests, phone calls, questions, or concerns.
Follow all property procedures for resident, guest, and vendor access.
Document in and complete the daily shift report.
May be asked by local management to complete small cleaning or maintenance tasks or other special projects.
Respects residents and others, responds politely to inquiries from the team and residents, handles complaints with caution
Ensures a first impression of great customer service by cordially greeting prospective residents and on-site inquiries.
Maintain a neat and orderly Desk at all times, free of debris and trash.
Maintain the required company standards by wearing the company uniform, stating the company greeting, answering customer questions, resolving issues, and thanking each customer upon exit.
Report any known accidents or violations of Company policy, safety hazards, or any unusual occurrences to the local manager in a timely manner.
Helps with community arrangements, such as the moving-in and moving-out procedures
Keeps up local knowledge and information sources relevant to the needs of residents, such as transportation, entertainment, and facilities.
Oversees the delivery of all packages, recording arrival details and informing residents of them within a day.
May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
Other special projects as assigned by location management.

Benefits

We promote from within - park your career here!
Free Parking!
Flexible scheduling
Paid Holidays
Wellness
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
Paid vacation and an extra day-off on your birthday!! (FT Employees)
Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! (FT Employees)
The company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
Wellness is provided according to city or state mandates