Concierge-Quercus

Relais & Châteaux•Gay, GA

20h•Onsite

About The Position

We are seeking a professional and guest-focused Concierge to join our team at Quercus in Gay, United States. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and support to ensure their needs are met with efficiency and care. This role requires someone who is organized, detail-oriented, and committed to delivering outstanding customer experiences while managing multiple requests simultaneously.

Requirements

Proven customer service experience in a hospitality, corporate, or luxury service environment
Excellent verbal and written communication skills with the ability to interact professionally with diverse clientele
Strong organizational and time management skills with the ability to multitask and prioritize effectively
Proficiency with computer systems, reservation software, and office technology platforms
Problem-solving abilities and resourcefulness in addressing guests needs and concerns
Attention to detail and accuracy in managing requests and maintaining records
Professional demeanor with a guest-focused mindset and commitment to service excellence
Ability to work independently and as part of a team in a fast-paced environment

Responsibilities

Greet and welcome guests with professionalism and warmth, providing assistance with inquiries and requests
Manage and coordinate a variety of guests requests, including reservations, transportation arrangements, dining, and activity planning
Respond promptly to phone, email, and in-person inquiries, ensuring all requests are documented and prioritized appropriately
Coordinate with external vendors, service providers, and partners to fulfill requests and resolve issues
Maintain detailed records and databases of guest preferences, requests, and service history
Troubleshoot and resolve guest concerns with professionalism and empathy, escalating complex issues when necessary
Manage schedules and calendars to optimize service delivery and ensure timely follow-up on all requests
Perform administrative tasks including correspondence, data entry, and report preparation
Uphold the highest standards of confidentiality and discretion in all client interactions