Concierge

Four Seasons • Miami, FL

12d • Onsite

About The Position

The Four Seasons Hotel Miami is looking for a Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Requirements

• Minimum of 2 years of experience in a Concierge, Front Office, Guest Services, or other luxury hospitality guest-facing role.
• Exceptional guest service skills with a genuine passion for creating personalized and memorable experiences.
• Outstanding communication and interpersonal abilities, with the confidence to build rapport with guests from diverse backgrounds.
• Strong organizational and multitasking skills, with the ability to remain calm, resourceful, and detail-oriented in a fast-paced environment.
• A proactive, solution-oriented mindset with the ability to anticipate guest needs and resolve concerns with professionalism and discretion.
• Flexibility to work a variety of shifts, including AM/PM, weekends, and holidays, while maintaining the highest standards of hospitality.

Responsibilities

• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

Benefits

• Complimentary meals in our staff cafeteria
• Uniforms and laundry service
• Medical package that includes medical, vision and dental plans based on your needs
• Life insurance at no cost
• Accident insurance
• 401K Plan and matching contributions
• Complimentary nights in our properties around the world for you to enjoy with your family and friends
• Great work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed