Part-Time Concierge

Minto•Ottawa, ON

1d•Onsite

About The Position

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice. From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive: Peer-to-peer recognition platform that celebrates your contributions, Professional development and learning support to fuel your growth, Exciting career paths across a dynamic and purpose-driven organization.

Requirements

High School is an asset.
A minimum of one to two (1-2) years of work experience is required.
Flexible schedule
Bilingualism is an asset
Ability to influence without authority / Directing others
Interpersonal skills
Ability to multi-task
Effective Communication skills- listening, written and verbal
Customer Service oriented
Collaborative and Team Player
Microsoft Office (Word, Excel and PowerPoint), Outlook
Problem Solving skills
Good Judgment
Initiative and creative
Attention to detail
Knowledge of Yardi considered an asset

Responsibilities

Analysis of potential AGI filings using financial modelling that incorporates major repair forecasts.
Preparing packages for AGI submission to maintain resident database, which includes, processing changes to residents.
Ensure scheduled maintenance plans for property and equipment are assigned to personnel so that they can be completed on a timely basis, reviewing concerns / issues raised during the performance of these maintenance plans with management to pro-actively address concerns / issues thereby minimizing unplanned downtime.
Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights.
Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas; ensuring proper notice is given as required.
Use of the ERP system, Yardi, to record information and perform job activities.
Supports team goals, objectives, operations and strategy for properties outlined by management.
Responds to all resident related issues promptly and courteously in a professional manner, informing management when applicable and if follow-up is required.
Ensures that proper notice is given in advance of entering occupied suites and/or that the resident has authorized entry in advance.
Prepare mass and individual resident communication, for example, upcoming events, repairs, changes to management, etc.
Greets, acknowledge and welcome arriving and departing guests.
Maintains up to date and accurate information on current events, local services and attractions.
Books meeting rooms when required.
Maintains coffee station in lobby.
Assign parking passes and administration of this.
Assists guests with luggage, parcels etc.
Accepts laundry/dry cleaning from guest and ensures it gets processed.
Monitors premises to ensure building is safe and secure.
Performs and carries out emergency procedures as required.
Ensures front desk/work area is neat and tidy at all times.
Reports complaints, service breakdowns guest comments and suggestions.
Ensures Minto Customer Service Standards are implemented at all times.
Other duties within the scope, spirit and purpose of the job, as requested by management.