PT Concierge

Benchmark Senior Living • Stamford, CT

1d • Onsite

About The Position

Responsible for greeting guests, residents and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Requirements

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must demonstrate excellent telephone communication skills.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to use Microsoft Windows, including Word and Excel.
• Ability to use email and the Internet.
• Demonstrates general office skills such as use of copy machine.
• Interacts with guests, residents and staff in a courteous and friendly manner.
• Balances team and individual responsibilities.
• Responds promptly to resident and visitor needs.
• Responds to requests for service and assistance.
• Completes administrative tasks accurately and timely.
• Ability to handle multiple priorities.
• Demonstrates good organizational, time management and record keeping skills.
• Demonstrates good judgment, problem solving and decision making skills.

Responsibilities

• Carries out telephone answering, and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors.
• Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED