Concierge

Anaheim Ducks Hockey Club•Anaheim, CA

2d•Onsite

About The Position

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. This position provides event-day support for Premium guests at Honda Center, serving as a primary point of contact at Premium entrances and Concierge locations. The role is responsible for delivering exceptional customer service, assisting with ticketing and seating needs, coordinating with internal teams, and proactively resolving guest concerns to ensure a seamless Premium experience.

Requirements

High School Diploma/GED
Customer service orientated
Positive attitude and demeanor
Excellent communication skills
Resilient and highly adaptable to change
Radio etiquette
Knowledge of Ticketmaster or ticketing software
Able to learn and be knowledgeable of all Premium related benefits and VIP experiences including special arrangements for Suite clients
Able to lift 50 lb.

Nice To Haves

Preferred knowledge about smart phones and arena style layout

Responsibilities

Prepare documents and set up Concierge desk prior to events
Ensure there is a ticket taker, security staff, and elevator workers at Premium Entrances prior to doors
Prepare Premium will call tickets and work with box office and other departments regarding any missing tickets
Assist in placing relocation signs on suites prior to events as necessary
Greet and welcome Suite and Club Level guests entering Honda Center
Deliver exemplary customer service to maintain customer loyalty
Check-in clients who have Premium restaurant reservations
Work alongside the Service Team by resolving digital ticket related issues during event
Learn and be familiar with use of ticket scanner for ingress to scan guests’ tickets when needed
Take calls from Suite clients throughout the event to ensure suite issues are resolved
Assist guests with finding their seats and troubleshoot any seating-related issues
Be a resource of information and guidance by answering event and facility related questions
Coordinate with other Premium Entrances to ensure guests tickets are at the correct entrance
Coordinate with operations on event nights and prior to doors with the Operations Team, Food and Beverage Team, Security Team, and IT Team via radio
Update Servicing on all Concierge materials needed for Premium Entrances
Assist with Premium giveaways as necessary
Communicate with Manager, Premium Services and Premium Service Executives on Ducks and Non-Ducks event issues
Assist guests with any questions or needs, proactively working to ensure guest issues are resolved quickly onsite
Record all guest concerns and issues on Concierge Report Forms for Service Team to follow up on ongoing issues
Help drive sales by establishing relationships with guests by anticipating their needs and building rapport
Work Special Events scheduled throughout the venue and off-site
Compile reports, non-used tickets, radios, and desk drawer keys to give to Premium Service person on duty at end of shift