Concierge - Full-time Year-round Position

C Lazy U Ranch•Granby, CO

8d•Onsite

About The Position

Work in the Heart of the Rockies and assist Guests with the ultimate Ranch experience! Now hiring for full-time year-round Concierge Role. The Concierge is tasked with delivering top-notch service to our esteemed guests. This role involves actively interacting with guests throughout their stay, starting from their pre-arrival experience. This position is responsible for guiding guests to fully explore and enjoy what the Ranch offers and being a readily available point of contact during their stay.

Requirements

High School Diploma or GED; or 3-6 months of related experience and/or training
Must possess strong communication skills with the ability to interact in a positive manner with guests, members, ownership, and employees.
Must be able to handle complaints and difficult customers in a polite and professional manner.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees and management.
Basic skills in use of computers and data processing equipment.
Experience with MS Word and Excel required.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must possess a valid Driver’s License and be insurable by the company’s auto insurance carrier.

Nice To Haves

Previous experience in the guest service industry preferred
Previous hotel, resort or ranch experience preferred
Opera and Micros, Book 4 Time and Ivy experience desired but not necessary

Responsibilities

Greet guests, members, and visitors in the OC. Promotes Ranch to potential guests, provides general information and directions.
Make reservations for guest activities.
Make purchases for guests and posts transactions to accounts.
Arrange transportation as requested by guests.
Maintains maps and brochures pertinent to local area.
Assists in the coordination of special events, special guest programs, holiday events, promotions, etc.
Creating and distributing daily/holiday schedules
Preparing and sending pre-arrival information to upcoming guests.
Work with reservations team for clarification as needed.
Itineraries and nightly turndown cards
Prepare arrival bags, room, and guest package deliveries
Recording any pertinent information regarding each guest’s stay.
Opera working knowledge, billing, arrival, and departure process
End of Day processing
Billing and communication for the Ranch through the OC Daily.
Performs all related duties as assigned