Concierge

Rise Association Management Group • Houston, TX

1d • Onsite

About The Position

RISE Association Management Group is a best-in-class provider of property services for Texas homeowners’ associations, aiming to serve great communities and their leaders through passionate, kind, and solution-oriented team members. The company specializes in communities with unique lifestyle offerings, facility, and infrastructure needs, operating under the EOS™ (Entrepreneurial Operating System) framework. They are a team of financial services professionals, facilities maintenance experts, risk managers, and business managers focused on intelligent solutions and exceptional service to create a vibrant future. The organization seeks problem solvers to join its rapid growth. The High-Rise Concierge role is for a luxury High Rise Condominium setting, focusing on superb customer service for residents. It is a fast-paced, demanding role requiring high levels of time management and problem-solving skills.

Requirements

• High School Diploma or equivalency required
• Must possess excellent verbal and written communication skills.
• Must possess strong organizational skills with the ability to effectively manage multiple priorities at once.
• Must be friendly and courteous, and enjoy working with a variety of people while maintaining a professional demeanor.
• Must be a team player with a strong work ethic.
• Proficiency in Microsoft Office and Information Systems.
• Ability to lift 30-50 pounds.
• Ability to work in an upright standing or sitting position for long periods of time.

Nice To Haves

• Bachelor’s in Hospitality Management or Business Administration desired.
• A minimum of one year of high-end/luxury hospitality or property management experience is preferred.

Responsibilities

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk.
• Monitors and announces visitors and controls access to the property.
• Reviews access control cameras frequently and reports any suspicious activity according to the Front Desk procedures.
• PowerPoint support for reports and presentations
• Technology Expert, ready to engage with systems and help homeowners with queries.
• Daily walk-throughs of the building to ensure the community is upkept and clean.
• Processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services.
• Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
• Maintains familiarity with all community amenities and activities.
• Gives directions to amenities and events within the property.
• Adheres to all Front Desk procedures, including but not limited to reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Undertakes administrative tasks related to the Front Desk.
• Ensures that resident and guest concerns are resolved in a professional and timely manner.
• Reports to Lead Concierge and Regional Director.
• Maintains a professional demeanor and polished appearance at all times.
• Follows safety procedures and maintains a safe work environment
• Performs other job-related duties as directed.

Benefits

• Opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.
• Fostering growth and creating a supportive environment where employees can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees