Concierge

Nantucket Island Management LLC.•Aspen, CO

101d•Onsite

About The Position

Join our White Elephant Aspen Team, part of White Elephant Resorts, a collection of award-winning boutique hotels and luxury resorts in Nantucket, Palm Beach, and Aspen. Are you passionate about creating unforgettable guest experiences in one of the world’s most iconic mountain destinations? White Elephant Aspen is looking for a warm, polished, and resourceful full-time, year-round Concierge to join our Guest Services team. In this role, you’ll go beyond recommendations—you’ll craft custom, high-touch itineraries that reflect Aspen’s unique blend of world-class skiing, outdoor adventure, fine dining, luxury retail, and cultural events. From the moment of arrival through departure, you’ll ensure every guest feels known, cared for, and inspired.

Requirements

Prior experience as a Concierge or Guest Services professional, preferably in a luxury, seasonal, or resort environment
Strong knowledge of Aspen and the Roaring Fork Valley, including dining, recreation, shopping, arts, and seasonal events
Exceptional guest service and communication skills—professional, poised, and proactive
A calm and thoughtful approach to problem-solving
Willingness to work both indoors and outdoors, including navigating winter conditions

Nice To Haves

Proficiency with systems like Maestro and ALICE is a plus

Responsibilities

Welcome guests and serve as their primary contact for reservations, recommendations, and curated experiences
Assist with pre-arrival planning and in-stay itinerary execution
Work closely with the Chef Concierge and collaborate across departments to ensure seamless service
Coordinate with local vendors, restaurants, ski schools, luxury transportation services, and cultural institutions
Assist in managing VIP requests, amenity programs, and guest communications
Maintain deep knowledge of Aspen’s seasonal offerings, events, and must-do activities