PRN Concierge

Cedarhurst of Columbia•Columbia, MO

just now•Onsite

About The Position

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle. The Concierge, reporting directly to the Executive Director, serves as the first point of contact for residents, families, visitors, and staff, ensuring a warm welcome and exceptional customer service experience. This position plays a key role in creating a safe, organized, and supportive community environment by monitoring entry and exit points, assisting with resident needs, coordinating communications, and supporting daily operations. In addition to managing front desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office, and Sales & Marketing teams, helping to maintain smooth community operations and a positive resident experience.

Requirements

Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.
Ability to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
Ability to occasionally stoop, kneel, crouch, or crawl, as well as climb or balance.
Ability to communicate effectively and identify/interpret written information.
Ability to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
Required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.
Actively participate in all staff activities aimed at fostering teamwork, unity, and morale, contributing as a collaborative team player.
Required to stay current on all training and ongoing education initiatives, actively pursuing self-improvement and embracing opportunities for continuous learning.

Nice To Haves

High School Diploma or equivalent preferred.
Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
CPR or BLS certification preferred.

Responsibilities

Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
Monitor the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
Regularly engage with residents helping them feel valued and cared for
Receive and distribute mail and packages.
Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department.
Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed.
Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary.
Submit all work order requests to Maintenance on behalf of residents.
Monitor emergency response system and fire alarm panel.
Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
Other duties as assigned.