Concierge - NYC Flagship

Nordstrom•New York, NY

1d•Onsite

About The Position

The ideal Concierge candidate is passionate about helping people, detail oriented, results driven and committed to providing outstanding customer service every day. Assist customers with card services account inquiries and payments, gift packaging and a variety of other services such as package and coat check. Help the store meet its sales goals by connecting customers to sales people and through promotion of Nordstrom products, services and events such as the Nordstrom Rewards program and gift cards. Provide customers and employees with area information and directions. Support store operations by being a general store resource for customers and employees and making deliveries. Maintain a high level of confidentiality.

Requirements

Familiarity with social networking sites such as Facebook and Twitter
Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
Knowledge of the city and Nordstrom history
A strong sense of urgency, ability to prioritize multiple tasks and problem solve in a fast-paced environment
Ability to communicate clearly and professionally with coworkers and customers both verbally and written
Ability to work a flexible work schedule based on business needs

Responsibilities

Assist customers with card services account inquiries and payments, gift packaging and a variety of other services such as package and coat check
Help the store meet its sales goals by connecting customers to sales people and through promotion of Nordstrom products, services and events such as the Nordstrom Rewards program and gift cards
Provide customers and employees with area information and directions
Support store operations by being a general store resource for customers and employees and making deliveries
Maintain a high level of confidentiality