Concierge M Club Lounge - Marriot Nashville Airport

Schulte Hospitality Group•Nashville, TN

13d•Onsite

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, and hands-on Concierge to join our team at the M Club Lounge at the Marriott Nashville Airport. Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package.

Requirements

High school degree or equivalent.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Responsibilities

Personalizing guests' experience by greeting them in a professional, courteous and engaging manner.
Engaging every guest in conversation and recognition as well as resolving any guest issues immediately.
Answering guest inquiries regarding the city, events and attractions.
Supporting other departments including Sales, Front Office, and Bellman/Van as needed.
Maintaining high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
Maintaining a friendly and warm demeanor at all times.
Coordinating special events or special projects as assigned.
Keeping the concierge lounge clean and re-stocked.
Greeting guests and assisting them with food and drink options.
Monitoring food and beverage offerings and ensuring they are well-stocked and clean at all times.
Arranging transportation needs for guests.
Responding to inquiries with accurate information regarding hotel features, services, and assistance.
Being knowledgeable of daily functions, VIPs, and any other special events occurring in or pertaining to the hotel.
Providing information on the geographical area.
Suggesting site-seeing locations and arranging tours.
Having knowledge of and assisting in emergency procedures as required.
Handling check-ins and check-outs in a friendly, efficient, and courteous manner.
Ensuring logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
Using proper two-way radio etiquette at all times when communicating with other employees.
Attending meetings as required by management.
Performing any other duties as requested by management.

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!