Concierge - Part Time (Tuesdays & Wednesdays from 7:00 am to 3:00 pm)

SBA Communications•Jacksonville, FL

3d•Onsite

About The Position

The Concierge is responsible for demonstrating outstanding customer service skills representative of Metropolitan Loft Apartments. The role is also accountable for the professional, effective and efficient handling of all residents and guests requests upon entering the controlled apartment building entry, and providing exemplary customer service in a manner consistent with the organization's values. Furthermore, core job duties include but are not limited to greeting all residents and guests in a hospitable manner, maintaining a professional phone etiquette, facilitating the flow of individuals (e.g. vendors), assisting the Leasing Office with the coordination of resident moves, following emergency procedures, collecting and holding resident packages, maintaining the overall appearance of the lobby area, and performing routine security checks.

Requirements

H.S. Diploma/GED
<1 year hospitality related experience.
Ability to stoop, bend, kneel or crouch.
Ability to stand, walk and sit.
Ability to reach with hands and arms
Visual ability correctable to 20/20.
Sitting up to 90% of the day.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
Ability to lift up to 15 pounds.

Responsibilities

Answers telephone and greets residents/guests upon entry, responds to requests, questions and any other needs.
Documents and reports issues and incident reports in a timely manner, as needed, for the management team to review.
Demonstrates excellent customer service, communication and time management skills.
Monitors emergency response system (e.g. fire alarms/intercom) and responds in a timely and efficient manner based on standard operating procedures.
Monitors and controls the electronic security control system.
Logs and secures packages received until recipient retrieves items.
Follows-up on all complaints/issues notifying management team, as deemed appropriate.
Ensures all safety precautions and procedures are followed while performing duties such as routine floor checks.
May assist with resident notifications or special events.
Write work orders, incident reports, and residents’ requests and send to Leasing Office in a timely manner.
Other projects and duties as assigned by supervisor.
Ability and willingness to work a flexible schedule to support a 24/7 operation.
Other projects and duties as assigned.