Concierge
Castle Group•Bal Harbour, FL
•Onsite
About The Position
The Concierge is a hospitality professional responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Concierge provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.
Requirements
- High school diploma or equivalency required.
- Effective written and verbal communication skills
- Excellent customer service skills including strong conflict resolution and de-escalation techniques.
- Ability to project a professional and knowledgeable demeanor
- Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks.
- Ability to act with integrity, professionalism, and confidentiality.
Nice To Haves
- College level courses in business and hospitality preferred.
- 1+ years of hospitality experience preferred.
- Multiple language fluency is desirable, but not necessary.
Responsibilities
- Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs.
- Documents issues or transactions as needed.
- Develop knowledge of surrounding areas and attractions.
- Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily.
- Demonstrates excellent customer service, communication and time management skills.
- Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification
- Monitors and controls Electronic Security Control Systems if applicable.
- Logging in all packages and tracks them through to pick-up by recipient.
- Follows-up on all complaints/issues notifying Community Association Manager as necessary.
- Ensures all safety precautions and procedures are followed while performing duties.
- May assist with resident notifications or special events.
- Process work orders and files resident documents and invoices, if applicable.
- Any other responsibilities as assigned by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
