Concierge: Tuesday -Saturday 9a-5p

The Haven at San Gabriel•Leander, TX

3d•Onsite

About The Position

Positioned front and center, the Concierge is often the first impression people have of the community. A positive outlook and the ability to remain composed while handling multiple tasks is essential.

Requirements

Must have a high school diploma or equivalent, plus three years of front office experience, or equivalent combination of education and experience.
Receive and carry out verbal and written instruction.
Communicate effectively in person, over the phone, or via email with one to a few customers or co-workers.
Write and proofread routine correspondence and reports with appropriate grammar and spelling.
Perform repetitive work according to set procedures, with frequent distractions and interruptions.
Must be able to recognize a problem and identify when it should be escalated to an appropriate team member.
Proficiency with computers.

Responsibilities

Answers the main phone in a courteous and professional manner.
Transfers calls to appropriate persons/departments.
Take accurate messages.
Greets visitors in a professional and friendly manner.
Responsible for monitoring Resident and Visitor sign-in and out log.
Keeps front desk and lobby clean and neat.
Assists Residents as needed.
Performs supportive office functions for all departments including filing, typing, making copies, organizing, data entry, envelope stuffing, addressing, and or stamping.
Communities with outside professionals.
Performs all other duties assigned.
Responsible for keeping Resident information confidential; Respecting Residents rights; respecting privacy.
Receives mail and packages and ensures they are distributed accurately and timely.
Notifies Executive Director when items need to be ordered, received, and maintained office supplies.
Assist with activities/events as assigned.
Keeps Executive Director informed of any problems that may arise.
Attend mandatory meetings as scheduled.