Concierge- Part Time, Evenings

NYU Langone Health • Village of Patchogue, NY

8d • $17 - $26 • Onsite

About The Position

We have an exciting opportunity to join our team as a Concierge- Part Time, Evenings - Patient Experience and Culture - 3:00PM-11:00PM 3 Days Per Week, Alternating Weekends. In this role, the successful candidate Responsible for enhancing the patient and family experience. Proactively interacts with patients, families, visitors and staff to ensure a positive first impression, that all interactions are helpful, and needs are taken care of in a prompt and professional manner. Responsible for providing personalized service in accordance with the standards of the Hospital. Serves as a primary resource for patients, families, visitors and acts as a liaison between visitors and other departments in an effort to provide exceptional customer service.

Requirements

• High School or GED
• 1 - 2 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience)
• Excellent communication (both oral and written), interpersonal, and organization skills.
• Good computer skills (Microsoft Office,Word, Excel).
• Strong customer service and Hospitality skills.

Nice To Haves

• Bachelor's Degree In any field.
• 3 - 5 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience).
• Electronic Medical Record Experience.

Responsibilities

• Provides a warm, friendly greeting to patients, families and visitors upon arrival/ departure.
• Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations.
• Assures the customer is directed to the appropriate department without exception.
• Answers questions on the spot at the lobby desk and responds to requests in a professional manner using exceptional customer service skills.
• Answers incoming phone calls with Hospital greeting, determines purpose of the call and transfer to the appropriate area or department.
• Informs patients, families and visitors of hospital and community services as well as amenities that are available.
• Initiates and delivers service recovery when necessary.
• Anticipates the customers needs and concerns, answers their questions and takes appropriate action.
• Follows up with customer concerns and assists in resolution of issues in a timely manner, collaborating with Patient Relations Department.
• Collaborates with all staff and departments to provide exceptional customer service to internal and external customers.
• Escalates questions and provides timely resolution to patients and families.
• Assists in maintaining lobby appearance and individual work area.
• Performs other duties as assigned

Benefits

• The salary range for the role is $17.19 - $25.94 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED