Concierge - 3rd Shift

Associa•Columbus, OH

9d•Onsite

About The Position

A Concierge & Valet Services Associate is a customer service professional who serves as the visible point person for a high-rise residential community. This role combines the traditional responsibilities of a concierge with valet service duties to provide a seamless, upscale experience for residents and guests. The associate is available to always assist, offering personalized support, local area expertise, and hands-on service.

Requirements

Proficiency in Microsoft Office (Word, Excel, Outlook).
Strong professional communication skills (phone, written, verbal).
Excellent customer service and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Familiarity with basic vehicle handling and safety protocols.
Self-motivated, proactive, detail-oriented, and a team player.
High School Diploma or GED required.
1–3 years of related experience in hospitality, customer service, or valet operations.
Valid driver’s license with a clean driving record.

Responsibilities

Welcome and Greet residents, guests, and visitors warmly.
Safely park and retrieve resident and guest vehicles.
Maintain valet logs and ensure proper handling of keys.
Assist with loading/unloading luggage or packages.
Receive and manage package deliveries at the front desk.
Coordinate dry cleaning pickup/drop-off and other personal errands.
Create reservations for building amenities.
Perform various administrative and managerial tasks.
Maintain accurate records and logs related to concierge and valet services.
Provide directions and recommendations for dining, entertainment, and services in the surrounding area.
Other duties as assigned.