Concierge Team Member- Online Chat Support

Tanganyika Wildlife Park • Goddard, KS

1d • Hybrid

About The Position

Concierge Team Member – Online Chat Support Our Online Chat Support Team Members help create a great guest experience by assisting guests through Go High Level online chat, email, text, and phone calls. This role also supports the Concierge and Sales teams as needed. The Ideal Candidate: Has strong communication and customer service skills Is comfortable talking on the phone Works well independently and stays organized Is reliable, professional, and team-oriented Learns new technology platforms quickly Schedule: Training will take place during weekday shifts alongside the Sales Lead. Once trained, this position will primarily work weekends with weekday flexibility Expected schedule is approximately 30–40 hours per week

Requirements

• Strong communication and customer service skills
• Comfortable talking on the phone
• Works well independently and stays organized
• Reliable, professional, and team-oriented
• Learns new technology platforms quickly
• At least 12 hours of weekday availability during spring and fall

Responsibilities

• Assisting guests through online chat, email, text, and phone calls
• Answering guest questions about tickets, memberships, and experiences
• Helping guests plan their visit to the park
• Supporting the Sales Lead with guest communication tasks
• Assisting with additional Concierge tasks when needed
• Creating positive “WOW” moments for guests

Benefits

• Professional development opportunities
• In-house discounts
• Employee Assistance Program (EAP) for staff and immediate family
• Complimentary admission to TWP for yourself and family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed