Full Time Concierge Team Leader

Sarasota Bay Club • Sarasota, FL

2d • Onsite

About The Position

Sarasota Bay Club, one of the region's most beautiful waterfront senior retirement communities, is looking for a Full Time Concierge Team Lead. Shifts are Monday through Friday, 9am-5pm. This is not 'just a job', but a place to build a career! Join Us... our community is simply a great place to work! We are a great place to work…

Requirements

• High school diploma or equivalent.
• At least one year of experience as Concierge or Front Desk, one year of experience in security or at least one year’s experience in customer service.
• Must possess a valid Florida Driver’s License with a safe driving record.

Responsibilities

• Provide management and oversight of team operations (valet, concierge, EMT, transportation) in the absence of Director/ Assistant Director of Concierge Services.
• Serve as communication contact between management and evening/weekend staff; provide accurate and timely communication to Director team as needed.
• Serve as evening/weekend primary contact for processing incident reports (inclusive of employee injury reports and property incident reports).
• Lead and direct team during evening/weekend emergencies.
• Provide professional, efficient valet services to residents and guests.
• Help with packages, carts, etc., including the delivery of packages to residents’ unit.
• Operate vehicles in a safe manner in accordance with all state and federal laws, wearing seat belt always.
• Park resident and guest vehicles in accordance with established valet procedures.
• Maintain proper key and security controls.
• Aid in the event of an emergency call or when a resident calls the front desk for assistance. First to respond and assist and make the call for 911 if required.
• Use AED, Medical bag and 02.
• Provide reports for all emergency calls.
• Assist residents and guests with vehicles as needed, i.e. assisting with battery charger, contacting AAA.
• Review vehicles for damage or maintenance issues.
• Provide security patrols of SBC, parking lot areas and garage.
• Be knowledgeable in facility’s emergency procedures and assist in emergency drills and issues.
• Provide support to concierge staff as needed, including answering calls, delivering mail, packages, prescriptions, etc.
• Take work orders; in absence of maintenance staff, investigate work order requests and contact on-call maintenance if needed.
• Record events in daily log.

Benefits

• Paid Time Off (FT Employees)
• Offer a Wellness Program, including a gym membership reimbursement plan
• Provide Scholarships & no-cost CEUs for healthcare teams
• Have affordable Medical, Dental, Vision & Supplemental Insurances (FT Employees)
• Ensure Competitive Salaries
• Recognize and Reward Employees
• Matching 401(k) Contributions
• English as a Second Language classes on campus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED