Concierge Supervisor (FT)

Montage International•USA - UT - Montage Deer Valley, UT

9d•Onsite

About The Position

The Concierge Supervisor is responsible for supporting the Guest Relations Manager/Chef Concierge with day-to-day operations of the concierge desk and executing Montage Deer Valley Mission, Vision and Values; including effective leadership of the concierge team, excellent customer service skills, training, and supervision of department requirements and standards. The Concierge Supervisor will actively aspire to reach defined goals and objectives set by Chef Concierge/Guest Relations Manager. The Concierge Supervisor will communicate with Guest Reception and other necessary Department Heads regarding guest activity or special needs; creating and maintaining positive rapport and relationships with local community leaders and vendors alike; and staying informed of the latest offerings within the community to ensure guest experience is second to none. The Concierge Supervisor will ensure efficient provision of service at the Concierge Desk in the lobby, guaranteeing guest requests are satisfied efficiently, and will maintain an accurate log of events regarding guest contact and requests. The Concierge Supervisor will also perform additional duties as assigned that may be outside of the normal scope of duties based on business needs.

Requirements

Minimum of one year experience as a Concierge in a luxury hotel.
Minimum of two years’ experience in customer service.
Excellent telephone etiquette.
Exceptional guest recovery skills.
Enjoy interacting with people in a fast paced environment.
Excellent organizational and time management skills.
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
Must possess a positive attitude.
Must be willing to participate in a learning environment.
Must integrate company values throughout all interactions.
Must be able to quickly adapt to effectively using new software products.
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

Nice To Haves

College Degree preferred.
Minimum of two years’ experience in a luxury hotel preferred.

Responsibilities

Supporting the Guest Relations Manager/Chef Concierge with day-to-day operations of the concierge desk.
Executing Montage Deer Valley Mission, Vision and Values.
Effective leadership of the concierge team.
Providing excellent customer service skills.
Training and supervision of department requirements and standards.
Actively aspiring to reach defined goals and objectives set by Chef Concierge/Guest Relations Manager.
Communicating with Guest Reception and other necessary Department Heads regarding guest activity or special needs.
Creating and maintaining positive rapport and relationships with local community leaders and vendors.
Staying informed of the latest offerings within the community to ensure guest experience is second to none.
Ensuring efficient provision of service at the Concierge Desk in the lobby.
Guaranteeing guest requests are satisfied efficiently.
Maintaining an accurate log of events regarding guest contact and requests.
Performing additional duties as assigned that may be outside of the normal scope of duties based on business needs.