Concierge - Sporting Desk

Reynolds Lake Oconee•Greensboro, GA

17h•Onsite

About The Position

This role involves providing high-level customer service to guests, primarily focusing on assisting them with reservations and information related to Golf, RKOG, and Sporting Grounds at Reynolds Lake Oconee. The Concierge will work closely with various departments and Ritz-Carlton staff to ensure a seamless and exceptional guest experience. This includes managing reservations, arranging transportation, communicating updates on amenity status, and handling special requests.

Requirements

Strong knowledge of high touch customer service, interpersonal skills.
2 years office-related & customer service experience.
Deep knowledge and understanding of Reynolds and familiarity with the amenities to which they will be responsible for selling.
Intermediate computer skills using Microsoft Word & Excel.
Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with guests.
Ability to handle multiple guests while maintaining a calm demeanor.

Nice To Haves

Knowledge of the hospitality industry is preferred.

Responsibilities

Works closely with each Reynolds Lake Oconee department to maintain a high level of service.
Greets and welcomes guests of the Ritz-Carlton.
Provides all pertinent information to assist guests with reservations for Golf, RKOG, Sporting Grounds.
Arranges necessary transportation for guests.
Regular communication with Golf Shops, Sporting Grounds and RKOG.
Works together with the Ritz-Carlton staff to provide the best possible experience for each guest.
Requests approval to fulfill any special requests for guests.
Communicates with each outlet as it relates to same day reservation requests.
Maintains updated information on amenity closings due to maintenance, weather, course closings, outings & scheduled tournaments.
Arranges for delivery of hotel guests golf bags or any necessary tools for their Reynolds experience.
Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws.
Takes personal responsibility for safety every day.