Concierge Specialist

Club Elite and Club Fitness•Saint Peters, MO

1d•Onsite

About The Position

Club Brands is seeking a dynamic and personable Concierge Service Specialist to join our top-tier service team. This role is essential in providing exceptional support and resolvent services to our valued members. The ideal candidate will have a passion for fitness, a commitment to excellence, and a proactive approach to member satisfaction.

Requirements

High school diploma or equivalent required
Minimum of 2 years of customer service experience, preferably in a high-end hospitality, fitness, or concierge environment.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a proactive approach to member issues.
High level of organization and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency with computer systems and customer service software.
Passion for fitness and a healthy lifestyle.
Positive attitude and professional demeanor.
Commitment to providing exceptional member experiences.

Nice To Haves

Bachelor’s degree in hospitality, business, or a related field preferred.

Responsibilities

Provide high-quality, personalized service to Club Fitness members, addressing inquiries, resolving issues, and ensuring an exceptional club experience.
Deliver a range of concierge services, including but not limited to, Personal Training bookings, membership updates, and billing.
Proactively manage and resolve member concerns and complaints, ensuring timely and satisfactory outcomes while maintaining a positive club environment.
Act as the primary point of contact for members, communicating effectively via phone, email, and in-person interactions.
Maintain a thorough understanding of all club services, programs, and amenities to provide accurate information and recommendations to members.
Strive to exceed member expectations by providing personalized service and fostering a welcoming and supportive atmosphere.
Assist with various administrative tasks, including updating member accounts, processing payments, and handling membership documentation.
Gather and report member feedback to the management team to help improve club services and member satisfaction.
Work collaboratively with club staff to ensure seamless service delivery and a cohesive member experience.