Concierge Shift Lead - Full Time - 2nd Shift (4772)
About The Position
Concierge Shift Lead – Full-Time, Second Shift (4:00PM- Midnight) Includes Rotating On-Call Coverage. Larksfield Place Retirement Communities is more than just a premier senior living community—it’s a movement among our employees who take pride in delivering exceptional care, hospitality, and service every day. Locally managed in Wichita, we are a not-for-profit continuous care retirement community with a national reputation for excellence. We proudly live out our "Elevate Every Day" mantra, striving to make each interaction meaningful for our residents, guests, and team members. The ideal candidate is an organized, service-driven professional with experience in hospitality, concierge, or customer service leadership roles. They take pride in ensuring smooth operations, delivering exceptional service, and creating a positive work environment. They are dependable, solution-oriented, and enjoy helping others thrive through leadership, coaching, and hands-on support.
Requirements
- At least three (3) years of experience in hospitality, concierge, customer service, or related fields
- Strong communication, leadership, and teamwork skills
- Experience using standard office equipment (e.g., computer, copier, phone systems)
- Intermediate proficiency with Microsoft Outlook, Word, and Excel
- High school diploma or GED required
- Valid driver’s license required
- Must pass a physical exam and meet all vaccination and TB screening requirements
Nice To Haves
- additional hospitality or leadership training preferred
Responsibilities
- Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution
- Coordinate shift coverage, assignments, and task delegation to maintain service excellence
- Provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices
- Monitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as needed
- Support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives
- Maintain accountability for safety procedures, policy compliance, and regulatory standards
- Assist in tracking departmental expenses, scheduling, and minor administrative functions
- Participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled
- Uphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interaction
Benefits
- Health, dental, vision, 401(k) with employer match, and paid time off
- Professional development, advancement potential, and tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
