Black Suit/Low Risk EP Guard
About The Position
Hawque Protection Group is hiring a Concierge Security Officer for a high-rise luxury residential property in Atlanta, Georgia. This desk-based, hospitality-forward security role combines white-glove service with access control, CCTV monitoring, and building policy enforcement. The officer serves as a first impression for the property and contributes to the resident experience by greeting residents and guests, managing visitor access, supporting tours and deliveries, maintaining the lobby, and completing routine checks of floors and amenity areas. The role calls for a reliable, professional, tech-comfortable person who communicates clearly and understands the importance of appearance, presence, and consistency. Candidates must meet grooming and presentation expectations appropriate for a high-visibility concierge environment. Shift needs vary; the posting lists first, second, and/or third shifts and notes 24/7 coverage. Weekend availability may be required depending on coverage. Pay is $19–$22 per hour, based on experience and site assignment.
Requirements
- At least 1 year of experience in a concierge, front desk, hospitality, customer-facing, or security role with strong customer service responsibilities.
- Strong verbal communication, including a clear, professional tone, confident greetings, and respectful de-escalation.
- Reliable attendance and punctuality to provide consistent coverage.
- Comfort using basic computer or tablet technology and ability to learn CCTV and access systems.
- Ability to follow standard operating procedures and post orders consistently and with attention to detail.
- Ability to sit and stand periodically and perform light walking checks around the property.
- Ability to meet professional, business-appropriate appearance and grooming expectations, including no facial tattoos, minimal and professional facial piercings, natural makeup tones, and neat nails without excessive length or loud or fluorescent colors.
Nice To Haves
- Experience in luxury residential, high-rise, corporate lobby, hotel, or concierge-style security environments.
- Familiarity with visitor management systems, access control procedures, and professional reporting or log writing.
- Prior CCTV monitoring experience.
Responsibilities
- Provide a warm, polished, professional greeting to residents, guests, vendors, and tours, standing to greet when appropriate.
- Serve as the front desk point of contact while maintaining a calm, security-minded presence.
- Manage access control procedures, including verifying visitors, confirming authorization, and following sign-in protocols.
- Support key and FOB accountability processes, including collecting identification and contact details when required.
- Monitor CCTV cameras and communicate clearly with onsite team members, including directing staff to locations within the building as needed.
- Maintain accurate daily visitor logs, incident notes, and shift handoff documentation.
- Conduct assigned routine property checks, including floor checks, confirming pool and amenity areas close on time, and respectfully addressing resident compliance.
- Promptly escalate concerns, incidents, or policy issues through the proper chain of command.
- Maintain an orderly, discreet, upscale lobby environment aligned with luxury service expectations.
- Uphold confidentiality and professionalism when handling resident matters.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
