Concierge Security Officer

Securitas•Los Angeles, CA

3d•Onsite

About The Position

The Concierge Officer position helps maintain a safe and secure environment for our clients by remaining visible, actively monitoring the premises, and maintaining access control. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Concierge Officers will provide customer service and information to a client’s employees and customers. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions. The Concierge Officer is a public facing, customer service driven position. If you have receptionist, hospitality, or retail industry background, you are a great fit for this role. No customer service experience? No problem! With a positive attitude and outgoing personality, we will provide the training and knowledge you need to be successful in the security industry.

Requirements

Public facing, customer service driven position.
Receptionist, hospitality, or retail industry background preferred.
Positive attitude and outgoing personality.
Ability to be trained and learn the security industry.

Nice To Haves

Receptionist industry background
Hospitality industry background
Retail industry background

Responsibilities

Assist with the planning and execution of operational event logistics under the direction of the PM.
Support event load-in, setup, breakdown, and onsite production activities to ensure successful event execution.
Assist with event planning and pre-production efforts, including vendor coordination, scheduling, and tracking deliverables.
Support the collection and tracking of event-related costs in accordance with established budget guidelines (shared responsibility).
Place orders for event materials and supplies and monitor delivery status to ensure timely arrival.
Coordinate vendor communications, confirmations, and logistical requirements.
Prepare event materials, including signage, branded collateral, promotional items, and giveaways (shared responsibility).
Assist with post-event recaps, evaluations, and documentation of key learnings and opportunities for improvement.
Assist with the preparation and distribution of the monthly tenant newsletter (shared responsibility).
Deliver exceptional customer service by supporting guest check-in and enhancing the overall onsite guest experience.
Fulfill guest and tenant requests, including but not limited to dining orders, restaurant reservations, dry cleaning services, package deliveries, bell cart assistance, and other concierge-related services.
Maintenance requests may be coordinated as needed and at the direction of the PM.
Collaborate with property team members to coordinate guest and tenant needs, ensuring a seamless and positive experience.
Document and communicate guest compliments, concerns, complaints, and feedback to the PM for appropriate follow-up and resolution.
Utilize proper radio communication etiquette and designated call codes to effectively perform assigned duties and coordinate with property personnel.
Greet and assist all guests and tenants in accordance with Sunset Media Center's hospitality standards, telephone protocols, and guest service procedures.
Maintain knowledge of property services, amenities, tenant resources, and building operations to effectively assist guests and tenants.
Perform other duties and special projects as assigned.