Black Suit/Low Risk EP Guard
About The Position
As a Concierge Security Officer, you are the first impression of the property and a key part of the resident experience. This is a desk-based, hospitality-forward security role that blends white-glove service with access control, CCTV monitoring, and building policy enforcement. You will greet residents and guests, manage visitor access, support tours and deliveries, maintain a polished lobby environment, and complete routine checks (including floors and amenity areas). The ideal candidate is reliable, professional, tech-comfortable, and communicates clearly—someone who understands that appearance, presence, and consistency matter.
Requirements
- 1+ year experience in a concierge, front desk, hospitality, or customer-facing role or a security role with strong customer service responsibilities.
- Strong verbal communication (clear, professional tone; able to greet confidently and de-escalate respectfully).
- Reliable attendance and punctuality—this role requires consistent coverage.
- Comfortable using technology: basic computer/tablet use and ability to learn CCTV/access systems.
- Ability to follow SOPs and post orders with consistency and attention to detail.
- Ability to sit and stand periodically and perform light walking checks around the property.
Nice To Haves
- Experience in luxury residential, high-rise, corporate lobby, hotel, or concierge-style security environments.
- Familiarity with visitor management systems, access control procedures, and professional reporting/log writing.
- Prior CCTV monitoring experience.
Responsibilities
- Provide a warm, polished, professional greeting to residents, guests, vendors, and tours (stand to greet when appropriate).
- Serve as the front desk point of contact while maintaining a calm, security-minded presence.
- Manage access control procedures: verify visitors, confirm authorization, and follow sign-in protocols.
- Support key/FOB accountability processes (example: collecting ID and contact details when required to prevent FOB loss).
- Monitor CCTV cameras and communicate clearly to onsite team members as needed (e.g., directing staff to locations within the building).
- Maintain accurate daily logs and documentation (visitor logs, incident notes, shift handoff notes).
- Conduct routine checks of the property as assigned (example: floor checks, ensuring pool/amenity areas close on time, and addressing resident compliance respectfully).
- Escalate concerns, incidents, or policy issues promptly through the proper chain of command.
- Maintain an orderly, discreet, upscale lobby environment aligned with luxury service expectations.
- Uphold confidentiality and professionalism when handling resident matters.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
