Concierge / Resort Services - Hiring Bonus

Little Palm Island Resort & Spa, a Noble House Res•Little Torch Key, FL

24d•Onsite

About The Position

Personal by Nature Accessible only by sea or sky, Little Palm Island is a MICHELIN Three-Key private island resort where time slows and stillness returns. The island is home to 30 thatched-roof bungalow suites, a tranquil spa, curated boutique and distinct fine-dining experiences overlooking the Atlantic, offering guests a sanctuary to disconnect in privacy and simply be. We invite you to join a resort culture that practices hospitality as a craft, guided by clear standards, thoughtful collaboration and genuine human connection to ensure every guest experience feels personal and true to place.

Requirements

Excellent communication skills
High energy
Attention to detail
A big smile
Efficient
Observant
Personable
Able to work outside in the FL Keys climate
Hard-working
Reliable team player
A 'can do' attitude
Willingness to learn

Responsibilities

Welcome and farewell to guests upon arrival and departure.
Act as a knowledgeable resource to resolve guest inquiries, special requests, and concerns with professionalism and urgency.
Complete the daily concierge checklist to ensure all standards and procedures are followed.
Execute nightly turndown service with attention to detail and consistency.
Actively walk the property, engage with guests, and provide onsite recommendations or assistance as needed.
Upsell resort amenities and experiences to enhance the guest stay, with commissionable earning opportunities.
Collaborate with the Guest Services team by providing support during peak periods and team member breaks.
Remain knowledgeable of all current and upcoming resort activities, local attractions, dining recommendations.
Create guest itinerary.