Concierge/Receptionist

Covenant Living•Bixby, OK

23h•Onsite

About The Position

Covenant Living of Bixby is seeking a per-diem person for front desk Concierge. This position is accountable for greeting residents, staff, and visitors in person or on the telephone and maintaining the daily tasks of the Front desk in a manner that promotes Covenant Living in a positive, professional way.

Requirements

High school education or equivalent.
One year of Business Office or clerical experience.
Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Complete confidentiality understanding PHI information.
Knowledge of computers including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner.
Transfers calls appropriately, manage all daily request and needs of the Concierge desk.
Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, resident checks as appropriate to specific desk.
Greet all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
Ensure that Concierge desk and lobby area are well maintained and organized each day.
Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and drivers.
Places courtesy calls to residents to remind them of transportation trips.
Assist residents in signing up for event outings, programs and activities and assist Activities Coordinator with cash payment as needed.
Is knowledgeable about office equipment and is able to demonstrate how to use it to other staff, reports supply need and issues to Business Office Manager.
Assist UPS, FedEx, Amazon with Resident packages and mail as necessary.
Inform residents/ department staff of packages to pick up.
Facilitate maintenance requests, input work order request into Worxhub system, and communicate to appropriate staff urgent or emergent situations.
Complete monthly ancillary charge sheets and collect in accordance to process in place.
Support other departments in clerical duties as assigned by the Business Office Manager.
Support the Business Office Manager with clerical items, statements and other necessary task as needed.
Balance cash receipts for guest/employee meals on a weekly basis.
Collect resident rent checks during the month as needed and prepare deposit slips to be processed through the Business Office.