Concierge (Receptionist)

Bishop Place Senior Living•Pullman, WA

4d•$18•Onsite

About The Position

As the first point of contact at the community, the Concierge provides exceptional customer service, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment.

Requirements

Previous experience in customer service or answering phones preferred
Must be 18 years or older
First Aid certification required
Compassion for and enjoyment of working with older adults
Strong verbal and written communication skills
Resourceful, organized, and able to manage multiple priorities
Proficient in word processing, spreadsheets, and email

Responsibilities

Greet and assist residents, families, visitors, and employees with questions and concerns
Answer and route incoming calls professionally
Assist with scheduling resident appointments, and transportation schedule
Monitor the lobby, maintain a clean and inviting environment
Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks
Assist the business office with resident documentation and file maintenance
Encourage resident participation in community activities
Set up activities in the evenings- movie or game nights, snacks and drinks
Occasionally assist serving staff with pouring drinks at meal times
Report elder maltreatment or abuse as required
Follow and communicate company policies and procedures
Perform other duties as assigned