Concierge/Receptionist

BallenIsles Country Club•Palm Beach Gardens, FL

1d•$18 - $20•Onsite

About The Position

BallenIsles Country Club is seeking a driven Concierge/Receptionist to join their team. This role is responsible for ensuring a culture of hospitality and teamwork, assisting members and guests, and serving as an information source. The position also provides technical support to the F&B Department as needed. The ideal candidate will have demonstrated success in a similar service environment and a dedication to quality, productivity, and attentive service.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and speak English may be required in order to perform the duties of the job.
Ability to use the internet.
Computer and technical skills required.
Ability to work flexible hours including days, nights, holidays, and weekends.

Nice To Haves

Demonstrated success in a similar service environment.
Dedication to quality, productivity, and attentive service to private club members and guests.

Responsibilities

Greets members by name with a smile and warm welcome, and extends a gracious goodbye and thank you as members/guests are leaving the Club.
Answers telephone calls from members and guests in a professional and welcoming manner.
Directs member calls to the appropriate individual/department following telephone etiquette protocol.
Maintains a strong knowledge of the Club’s activities calendar and communicates concise and accurate information to members.
Serves as an information liaison between members/guests and Club departments.
Makes member reservations for dining and club activities by entering accurate information in JONAS (JAM) or current member database, while anticipating members' needs/wants.
Creates Member and Guest Cards in accordance with current policies.
Takes ownership of special requests and immediate needs of members and organizes communication of these to appropriate departments, following up with members as needed.
Maintains a high level of service.
Communicates with additional concierge staff, relaying necessary information regarding daily operations of the club and ensuring they understand how to properly communicate this information to members.
Accepts member complaints and works with the F&B Director to provide solutions to achieve member satisfaction in a professional and timely manner.
Works closely with other Club departments, directors, and managers to ensure that member and guest expectations are exceeded.
Inspects and oversees the cleanliness and maintenance of all department areas, coordinating with Housekeeping and Engineering.
Promotes a positive team atmosphere with all management and staff.
Creation of Digital signage and Directional signage as needed.
Carries out bylaws and policies as set by the Board of Directors.
Any and all other duties as assigned by F&B Director.
Has knowledge of Support contacts for database and reservation systems.