Concierge/Porter/Doorperson

Related • New York, NY

2d • Onsite

About The Position

Concierge/Porter/Doorperson at Related Management. This role is crucial in setting the tone for the building by being the first impression for residents and guests, offering polished, warm, and reliable service. The ideal candidate loves helping people, staying organized, and creating a welcoming atmosphere. The position involves a mix of responsibilities including resident and guest services, security and access control, package and amenity management, move-in/move-out support, leasing and visitor assistance, grounds and common area maintenance, cleaning and detailing, and building maintenance support.

Requirements

• A passion for excellent service and a composed, professional attitude
• 1-2 years prior janitor, cleaner, or porter experience
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent

Nice To Haves

• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
• Light maintenance knowledge is a plus

Responsibilities

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere
• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately
• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences
• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication
• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence
• Sweep sidewalks, terraces, lobbies, and hallways
• Empty trash and recycling bins throughout the building
• Respond quickly to spills, weather-related messes, or other safety hazards
• Clean and polish floors, glass, mirrors, brass, and woodwork
• Deep clean as needed (carpet cleaning, grout scrubbing, waxing floors)
• Maintain the laundry room, fitness center, and management offices
• Report any damage or safety issues to the Resident Manager
• Clean stairwells, service areas, and the compactor room
• Change light bulbs and help prepare units for new residents
• Use building systems to log tasks and report ongoing issues

Benefits

• Local 32 BJ Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED