Concierge/Patient Representative - Wyandanch

Sun River Health

19h•Onsite

About The Position

Sun River Health is seeking a Full-time Concierge/Patient Representative to support our Wyandanch, NY site. The Concierge/Patient Representative greets and assists patients, maintains an orderly flow of patients to service areas at the beginning of each session and answer phones. Responds to any given area if called regarding disruptive patient behavior. Summons police when necessary. Observes patient behavior and makes general rounds of buildings floor by floor. Assists Facilities Staff with ongoing work orders and tasks. Additional responsibilities to include but not limited to properly record outside visitors in log, assist with Health Center deliveries, register patients, and cover lunch breaks as needed. Trained in all aspects of Patient Representatives roles and responsibilities in order to cover shifts as needed. Responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. Will also be responsible for all aspects of the registration and appointment process for patients.

Requirements

High school diploma/ GED
0-2 years of work experience

Nice To Haves

Bilingual Spanish is preferred

Responsibilities

Maintains orderly flow of patients to services and place patients in paperwork during registration process
Observe patient behavior and informs Management if patients become disruptive
Makes 3-5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift)
Assists other facility staff as requested
Able to activate and de-activate the Health Center Alarm System and assume the role of the Fire Warden
Properly record outside visitors in log
Assist with Health Center supplies deliveries
Assists with daily reception activities and ensuring that all processes needed for patient services are initiated
Communicates effectively with team members and patients all aspects of service
Responsible for telephone and mail contact with patients
Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services
Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials
Verifies all insurance and sets fees based on the sliding scale fee