Concierge Patient Care Coordinator

Cenegenics•Scottsdale, AZ

1d•$25 - $30•Onsite

About The Position

Cenegenics is the global leader in longevity and performance medicine, transforming human health across 5 continents for nearly 30 years. Since 1997, we have been pioneering a new model of healthcare focused on helping people live longer, healthier, and higher-performing lives. We believe the future of medicine is not reactive disease management, it is proactive optimization, prevention, and performance. Our physician-led care model combines advanced diagnostics, precision medicine, data-driven protocols, AI, and personalized coaching to deliver measurable health outcomes beyond what traditional primary or concierge care typically achieves. By integrating nutrition, fitness, lifestyle, and medical optimization into a coordinated care experience, we help our members take control of their healthspan and unlock their full potential. Today, Cenegenics serves patients across a growing global network and is building one of the most recognized brands in longevity medicine. As demand for proactive healthcare continues to accelerate, we are creating the platform, technology, clinical infrastructure, and talent network that will define the next generation of healthcare.

Requirements

A relationship builder with high EQ and collaboration and communication skills that allow you to be effective at influencing a variety of stakeholders, including physicians
Demonstrate a self-starter mentality with a roll of your sleeves and get things done, making tangible impacts to our collective success (nothing is beneath you)
Relentlessly focused on optimization (entrepreneurial spirit), reaching our goals
Must possess judgment, strong work ethic, professionalism, and integrity
Understanding of basic math functions including division, multiplication, and percentages
Punctual attendance and ensures work responsibilities are covered when absent
Demonstrated accuracy and thoroughness in execution of assigned tasks
High School diploma or GED
2+ years of client and/or patient facing sales/retail or service industry experience, with demonstrated responsibilities within administrative or operational support roles
Ability to maintain strict confidentiality regarding sensitive patient information and proprietary information
Must be professional, neat, and well-groomed in appearance
Commitment to valuing diversity and contributing to an inclusive work environment

Nice To Haves

Familiarity with HIPAA compliance and healthcare best practices
2+ years of outpatient healthcare setting preferred
Certified Medical Assistant (CMA) certification is preferred

Responsibilities

Maintain patient information in compliance with HIPAA regulations and state and federal statutes regarding the retention and storage of Protected Health Information (PHI)
Complete program close/conversion process and any changes as needed per the center physician
Receive and process all orders from patients. i.e., Prescription and/or over the counter (OTCs)/(Nutraceuticals)
Maintains calendar appointments in accordance with the center team
Office maintenance and coordination to include arranging office repairs and compliance with vendors, managing pick-ups/ deliveries, ordering and refilling office supplies (i.e. patient snacks, restroom supplies, etc.) and ensuring the office is presentable to all patients at all times. This may entail emptying trash and light housekeeping duties throughout the office
Track consultations and take appropriate action when there is no response
Perform admin tasks such as scanning, filing, data entry, and answering phones
Schedule lab reviews and patient follow-ups virtually and/or in-person
Work with physicians & PHC to process program closes
Educates patients by providing medication and diet information and instructions, answering questions in conjunction with physician and PHC
Completes records by recording patient examination, treatment, and test results
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
Enhances Performance Health Center reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
Handling medications such as counting, recording the number of doses given to patients or doctors and explaining how to take medications
May assist in the facilitation of cross-selling additional services and/or upsell services, with support of the physician and PHC, including referrals (friends & family sales)
Supports Center Key Performance Indicators (KPIs)
Ensure assigned center is exceeding sales targets, with responsibility for direct oversight and selling/education in support of center goals
Collaborate internally with key cross-functional teams to brainstorm and develop the business
Execute with Excellence: lead team to implement and execute all corporate initiatives, while delivering a positive Client Experience
Optimize in-store merchandising and brand presentation. Conduct regular inventory checks and elevate any issues to leadership as needed
Meet regularly with leadership to conduct center business review meetings and plan strategically to deliver on defined results for sale/retail objectives
Leads team to deliver a positive and compelling Client experience
Any other assigned administrative duties as required
Regular and reliable attendance is an essential function of the job

Benefits

Investments in your health
A flexible working environment
100% employer-paid employee medical, dental, vision, short-term disability and life insurance/AD&D for eligible employees
Voluntary health benefits (life insurance, critical illness, and accident coverage)
Health Savings Account with company contributions (subject to plan selection)
Employee Assistance Plan (EAP)
Worldwide Emergency Travel Assistance Program
Paid vacation, sick, bereavement and jury duty for eligible employees
10 paid holidays annually
Education assistance program
Employee Referral Program
Paid volunteer time off and team events
Generous 401(k) company match
Gym dues reimbursement
Employee Discounts
Other great perks and benefits!