Concierge Lounge Attendant

Pyramid Global Hospitality•Carmel, IN

6d•Onsite

About The Position

This position is eligible for $500 in sign on bonuses ($250 paid after 30 days, $250 paid after 90 days), monthly attendance and quarterly incentive plans. Schedule for this position is 4pm - 10:30pm Sunday through Thursday. This is considered a full time position, eligible for full time benefits. Guests of the Club Lounge frequently tip. We are looking for a highly motivated individual to join our Guest Services team as a Club Lounge Attendant. The ideal candidate uses their engaging personality to create a memorable impression for our guests by creating a welcoming atmosphere for our elite guest, setting up food, maintaining the lounge and connecting with them. The Club Lounge Attendant is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Advanced knowledge of the local area
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Responsibilities

Help guests discover their “Wanderlust” experience
Set and maintain food displays
Ensure cleanliness and safety of the Club Lounge
Provide exceptional customer service by being engaging and taking sincere interest
Establishing relationships with local area restaurants, shops and attractions
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Communicate all pertinent information to manager on duty
Assist other departments as needed