Concierge, Hope Lodge - Overnight, Greenville, NC

American Cancer Society•Greenville, NC

4h•Onsite

About The Position

The American Cancer Society is dedicated to ending cancer and is comprised of diverse individuals working towards this lifesaving mission. The Night Lead oversees overnight lodge operations, ensuring guest safety, security, and comfort. This role responds to emergencies, conducts security checks, manages nightly reporting, and resets the lodge for the next day. The schedule for this position is Thursday through Saturday, from 11:00 PM to 7:00 AM. The pay rate is $19.50 per hour, with additional shift differential pay based on hours worked outside of the day shift.

Requirements

High School Diploma or Equivalent
Minimum 1 year experience in hotel, hospitality, healthcare or a related field, with knowledge of overnight operations, guest services, and night auditing procedures.
Knowledge of security and emergency response procedures
Ability to work independently during overnight hours
Strong communication and problem-solving skills
Ability to manage multiple tasks and maintain accurate records
Proficiency in reservation systems and Microsoft Office Suite

Nice To Haves

Additional education or training in hospitality management, security, or related field preferred.

Responsibilities

Monitor and address guest needs during overnight hours (25%)
Conduct security patrols and enforce safety protocols (20%)
Respond to emergencies and coordinate with staff or emergency responders (20%)
Complete nightly reports, reconcile check-in data, and manage room inventory (15%)
Inspect guest rooms and public areas for cleanliness and readiness (10%)
Launder linens and reset common areas for the next day (10%)