Concierge 2

Aston Carter

1d•Onsite

About The Position

The Concierge / Guest Service Agent delivers exceptional daily experiences for employees and guests through proactive communication, high-touch service, and a strong hospitality focus within a corporate campus environment. This client-facing role implements the on-site experience program, serves as the primary point of contact at the lobby and front desk, and builds strong partnerships with workplace services and facility teams to ensure a welcoming, efficient, and service-oriented workplace.

Requirements

High school diploma or general education degree (GED) preferred.
1–3 years of prior relevant experience in hospitality, facility or property management operations, and/or exposure to commercial real estate environments preferred.
Demonstrated exceptional customer service skills with a strong passion for hospitality and guest care.
Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
Strong interpersonal skills with a track record of excellent internal and external customer service.
Ability to work independently with strong prioritization and time management skills.
Ability to work effectively with diverse teams, demonstrating respect, cooperation, and accountability.
History of taking initiative, acting with integrity, and exercising good judgment in service situations.
Excellent verbal and written communication skills with the ability to communicate professionally at all levels.
Strong organizational skills and attention to process and detail.
Ability to adapt quickly to new devices, technology, and applications.
Proficiency with Google Suite (e.g., Gmail, Docs, Sheets, Slides) for daily administrative and communication tasks.
Experience with reception and front desk administration in a corporate or hospitality setting.

Nice To Haves

Experience in corporate concierge, guest services, or similar high-touch customer-facing roles.
Familiarity with building access control systems and badging processes.
Experience supporting conference room scheduling, event coordination, and workplace services.
Comfort working with facility management, engineering, transportation, and vendor partners.
Interest in continuous improvement, innovation, and adopting best practices in service delivery.

Responsibilities

Serve as the initial point of contact at the lobby and front desk for employees, guests, and visitors, providing a warm, professional, and service-focused welcome.
Assist with issuing and managing building access badges, ensuring proper procedures for access and security are followed.
Act as the building, campus, and area information center, providing accurate and timely information about the facility, services, and amenities.
Handle employee inquiries, issues, troubleshooting, and feedback related to workplace services such as mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost-and-found, with a focus on comfort and care.
Respond promptly and follow through on requests for information, communicating effectively with all levels of management and staff.
Organize, maintain, and present the lobby and front desk areas to a high standard of cleanliness and professionalism.
Work collaboratively with facility management, transportation, and other on-site teams to ensure seamless delivery of services.
Anticipate and respond to employee and guest needs and concerns, using intuition and sound judgment to enhance their experience.
Identify potential risks or issues in the workplace environment and escalate appropriately to prevent incidents or disruptions to operations.
Strive to continually improve service performance by seeking feedback, suggesting enhancements, and supporting process improvements.
Collaborate with third-party vendors and service partners to support maximum service delivery and a consistent experience.
Build meaningful, lasting relationships with employees and guests by being visibly engaged and present in the workplace, including welcoming employees in lobbies and common areas with attentive, professional interaction.
Receive and respond to all service requests or issues in a timely manner, including personal follow-up to ensure questions and requests are fully resolved.
Participate in a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and supporting new tools and process re-engineering to improve service efficiency.
Provide assistance and flexibility for on-site events as needed to ensure flawless execution and guest satisfaction.
Deliver administrative and operational support for soft services, ensuring accuracy, reliability, and adherence to procedures.
Meet and exceed individual, team, and service performance goals as defined by the organization.
Perform additional job-related duties as assigned to support the overall success of the workplace experience program.