Concierge & Executive Patient Service Coordinator

Henry Ford Health•Detroit, MI

9d•Onsite

About The Position

We are seeking a professional and empathetic Concierge & Executive Patient Service Coordinator to join our healthcare organization in Detroit, United States. In this role, you will serve as the primary point of contact for our patients and executives, delivering exceptional service while managing complex administrative responsibilities. You will combine organizational excellence with genuine care to ensure every patient interaction reflects our commitment to outstanding healthcare service.

Requirements

Proven customer service experience in a healthcare or professional services environment
Excellent verbal and written communication skills with the ability to interact professionally with diverse populations
Strong organizational and time management abilities with demonstrated capacity to prioritize multiple responsibilities
Proficiency with electronic health records (EHR) systems and medical office software
Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality
Ability to remain calm and professional in high-pressure situations
Strong interpersonal skills with genuine empathy and patience
Attention to detail and accuracy in documentation and record-keeping
Proficiency with Microsoft Office Suite and standard office equipment
Ability to work collaboratively with clinical and administrative teams
Professional demeanor and appearance

Nice To Haves

Bilingual capabilities (English and Spanish)
Previous experience in a concierge or executive support role
Familiarity with medical terminology and healthcare operations

Responsibilities

Greet patients and visitors with professionalism and warmth, providing directions and assistance throughout the facility
Coordinate and manage patient appointments, scheduling, and calendar management for executive staff and physicians
Answer and route incoming calls and emails with efficiency and courtesy, prioritizing urgent matters appropriately
Maintain detailed patient records and documentation while ensuring strict adherence to HIPAA regulations and confidentiality standards
Assist patients with check-in procedures, insurance verification, and administrative paperwork
Resolve patient concerns and complaints promptly, escalating complex issues to appropriate management when necessary
Manage multiple tasks simultaneously while maintaining attention to detail and organizational accuracy
Communicate effectively with clinical and administrative staff to coordinate patient care and scheduling needs
Maintain a clean, welcoming, and organized reception and concierge area
Provide personalized support to executive staff, including travel arrangements, meeting coordination, and special requests
Utilize electronic health records (EHR) systems and medical office software to document interactions and manage information
Anticipate patient and staff needs, proactively offering assistance and solutions