Concierge-ED

Catholic Health•Rockville Centre, NY

7d•$24 - $27•Onsite

About The Position

Concierge - Emergency Department Location: Mercy Hospital – A Member of Catholic Health Join a mission-driven team at Mercy Hospital, a 375-bed not-for-profit hospital known for compassionate care that treats the whole person: body, mind, and spirit. The Emergency Department Concierge provides non-clinical support to patients, families, and staff from arrival through discharge or admission.

Requirements

High school diploma required.
Minimum 1 year experience in a fast-paced customer service environment (healthcare preferred).
Strong interpersonal, verbal, and written communication skills.
Ability to remain calm in high-stress situations; adaptable and solutions-oriented.
Proficient in Microsoft Office (Outlook, Word, Excel).
Personal qualities: compassionate, empathetic, approachable, positive, and professional.

Nice To Haves

Previous patient care experience strongly preferred.

Responsibilities

Welcome and round on patients and families in the ED, addressing comfort needs and providing updates on status from registration to discharge/admission.
Facilitate communication between patients, families, and care teams.
Offer non-clinical services such as warm blankets, pillows, and access to resources (e.g., phone chargers, social work, chaplain).
Assist ED staff with answering call lights, addressing patient needs, and patient transport (as trained).
Maintain confidentiality and adhere to infection control and hospital standards.
Identify and address service recovery opportunities; escalate issues when needed.
Promote a culture of hospitality, respect, and excellent customer service.
Other duties as assigned.