Concierge - Driver, Hope Lodge (Mon - Fri / 3:00pm - 11:00pm)
About The Position
The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to performing front desk and concierge duties, this role is responsible for operating lodge vehicles safely and courteously, maintaining transportation schedules, and ensuring vehicle readiness. The Concierge-Driver helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience. The schedule for this role is 3:00pm - 11:00pm (Monday - Friday) Pay rate: $20.48 per hour. This role includes full benefits and is eligible for additional shift differential pay due to hours worked after 6:00pm.
Requirements
- High School Diploma or Equivalent
- Valid driver's license with clean driving record
- Defensive driving skills and knowledge of traffic laws
- Ability to navigate efficiently and maintain punctual schedules
- Strong communication and interpersonal skills with guests and caregivers
- Ability to assist guests with mobility challenges and luggage safely
- Attention to detail for vehicle safety checks and accurate record-keeping
- Proficiency in Microsoft Office Suite and reservation systems
Nice To Haves
- Experience providing passenger transport or shuttle services preferred
- Previous hospitality or guest service experience is a plus
Responsibilities
- Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)
- Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%)
- Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%)
- Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)
- Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)
- Maintain accurate transportation and guest records, including mileage logs and trip data (10%)
- Support front desk operations, including phones, emails, and lobby security, as needed (10%)
Benefits
- medical
- dental
- retirement benefits
- wellness programs
- professional development programs
- generous paid time off policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
