Concierge Club Attendant

Atrium Hospitality • Des Moines, IA

1d • $15 • Onsite

About The Position

Welcome guests with warmth and professionalism—be their trusted go-to from check-in to check-out. Recommend the best local dining, entertainment, shopping, and attractions—you're the insider they didn’t know they needed. Assist with reservations, transportation, event tickets, and anything else guests may require. Help with guest mail, messages, and business center needs. Ensure the lobby and concierge area remain clean, organized, and inviting. Stay cool under pressure while resolving guest concerns with courtesy and care. Support a seamless experience by partnering with front desk, valet, bell staff, and other departments.

Requirements

• Customer service experience required – At least 6 months in a guest-facing role
• Driver’s license – A valid license and clean driving record are required
• Flexible availability – Days, nights, weekends, holidays—you’re ready when guests need you

Nice To Haves

• Hospitality experience preferred – You understand how to deliver a 5-star experience
• Excellent communication skills – You speak clearly, listen actively, and know how to tailor service to each guest
• Local knowledge and curiosity – You love your city and enjoy helping others explore it
• Physically ready – Able to stand/walk for long periods and occasionally lift up to 50 lbs

Responsibilities

• Welcome guests with warmth and professionalism
• Recommend local dining, entertainment, shopping, and attractions
• Assist with reservations, transportation, and event tickets
• Help with guest mail, messages, and business center needs
• Ensure the lobby and concierge area remain clean, organized, and inviting
• Resolve guest concerns with courtesy and care
• Partner with front desk, valet, bell staff, and other departments

Benefits

• 401(k) plan with company match
• Medical, dental, and vision insurance options
• Paid Time Off & Vacation
• Exclusive Atrium Traveler and brand discount programs
• DailyPay
• Wellness programs
• Tuition reimbursement
• Exclusive discounts on your favorite brands and services
• Community service and volunteer programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed