Concierge Care Coordinator

ICBD • Boca Raton, FL

11d • Onsite

About The Position

Concierge Client Care Coordinator/Patient Advocate – Marquis MD Concierge Medical Practice
Boca Raton, FL
Elevate the Patient Experience in a Premier Concierge Medical Practice
Marquis MD is a concierge medical practice built around relationships, not rushed appointments that meet quotas. We are redefining the doctor-patient relationship. Central to our care model are Concierge Care Coordinators who manage the patient journey through scheduling, membership services, communication, and more.
Position Overview
Our Concierge Care Coordinator acts as personal healthcare advocate to a defined group of member patients. From scheduling appointments, handling insurance matters, managing prescriptions, and coordinating specialist referrals, the Concierge Care Coordinator ensures that every aspect of a patient’s healthcare journey is seamless and stress-free. This position is ideal for someone who thrives in a service-focused, detail-driven environment where personalized care and precision intersect.

Requirements

• Bachelor’s degree or equivalent experience in healthcare.
• Experience in patient services, concierge medicine, or similar healthcare environments.
• Strong organizational skills with exceptional attention to detail.
• Outstanding verbal and written communication skills.
• Proven ability to manage sensitive information discretion and professionalism.
• High level of emotional intelligence, adaptability, and poise under pressure.

Nice To Haves

• Naturally polished and patient-focused with a genuine passion for service excellence.
• Calm, confident, and composed in fast-paced or complex situations.
• A team player who thrives on collaboration and mutual respect.
• Able to think ahead, anticipate needs, and remove friction from the patient journey.
• Embodies the Marquis MD values of accessibility, excellence, empathy, and integrity.

Responsibilities

• Serve as the primary contact for members, ensuring timely communication, responsiveness, and exceptional service at every touchpoint.
• Coordinate appointments, referrals, and follow-ups to ensure continuity of care.
• Anticipate patient needs, preferences, and expectations, delivering an experience that feels personalized and effortless.
• Handle all interactions with professionalism, empathy, and discretion, maintaining complete confidentiality.
• Represent the Marquis MD brand through polished communication, appearance, and demeanor.
• Manage the daily scheduling of physicians and patient appointments to optimize flow and ensure same-day access for members.
• Track and coordinate lab work, imaging, and specialty referrals, confirming results are received and reviewed promptly.
• Support membership renewals, onboarding, and engagement efforts across all tiers.
• Maintain accurate and organized documentation to ensure operational efficiency and compliance.
• Collaborate with clinical, administrative, and leadership teams to uphold the highest standards of care and service delivery.
• Serve as a trusted bridge between patients and providers, ensuring clarity, consistency, and empathy in every exchange.
• Proactively follow up on patient inquiries, test results, and treatment plans.
• Assist with patient education materials, care reminders, and personalized outreach.
• Escalate urgent concerns appropriately while maintaining a calm, solution-oriented approach.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level