Concierge Associate - Arrive Michigan Avenue

Trinity Property Consultants•Chicago, IL

7d•Onsite

About The Position

The Concierge Associate plays a vital role in fostering a sense of community among residents and guests. As a Concierge Associate, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge Associate brings positive energy to each conversation, resolves any apartment concerns quickly and effectively, and makes everyone feel welcome and appreciated.

Requirements

Excellent communication skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Knowledge of state law as it relates to Fair Housing
Intermediate computer and internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
High school education or equivalent is required
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Minimum of one year as a Leasing Consultant or Concierge in the Multi-Family Industry or related field.

Nice To Haves

One year of experience in a service industry is preferred
Preferred knowledge of the following software programs: Entrata, Outlook

Responsibilities

Provide superior customer service
Communicate effectively with community members, guests, visitors, and team members
Communicate concerns of the community with community leadership
Present an appearance appropriate to the image of Trinity Property Consultants
Serve as a role-model by following all policies and procedures
Ensure that all work has been completed in a prompt and professional manner
Clerical and phone support
Remove trash from lobby, amenity areas, and other community spaces daily
Assist community team and/or perform assigned tasks in a timely manner
Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up-to-date
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership
Management of incoming and outgoing packages for all carriers
Additional tasks or duties assigned by Supervisor
Remove trash from office areas and apartment buildings daily
Maintain resident coffee and refreshment stations
Responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers
Handle high stress situations effectively

Benefits

Medical, Dental & Vision insurance
Free PPO-HSA medical plan (with a $1,200 annual employer contribution) to all employees outside CA
Choice between free PPO-HSA and HMO plan in California
100% of the monthly premium costs for employee dental and vision covered
FSA & Dependent Care options
401(k) savings with a 2% employer match
Group Life, Long-Term, and Short-Term Disability Insurance
Up to $25,000 of life insurance and AD&D coverage
Paid holidays
2 – 4 weeks of paid vacation according to years of service
Sick leave in compliance with state and local jurisdiction requirements
$1,000 bonus for hires made through employee referrals
Up to 16 hours of volunteer time annually
Employee Assistant Program (EAP)
Health Advocate and Travel Assistance Program
Competitive Bonus & Commission Structures
Opportunities for Advancement
Extensive professional development training
Reimbursement programs
Exclusive scholarship opportunities
Corporate shopping discounts
Appliance discounts
Lifestyle discounts