Concierge Associate - ReNew Tallahassee
About The Position
The Concierge Associate plays a vital role in fostering a sense of community among residents and guests. As a Concierge Associate, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge Associate brings positive energy to each conversation, resolves any apartment concerns quickly and effectively, and makes everyone feel welcome and appreciated.
Requirements
- High school education or equivalent is required
- Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
- Minimum of one year as a Leasing Consultant or Concierge in the Multi-Family Industry or related field.
- Intermediate computer and internet knowledge
- Intermediate knowledge of MS Word, Excel and Outlook
- Knowledge of state law as it relates to Fair Housing
Nice To Haves
- One year of experience in a service industry is preferred.
- Preferred knowledge of the following software programs: Entrata, Outlook
Responsibilities
- Provide superior customer service
- Communicate effectively with community members, guests, visitors, and team members
- Communicate concerns of the community with community leadership
- Present an appearance appropriate to the image of Trinity Property Consultants
- Serve as a role-model by following all policies and procedures
- Ensure that all work has been completed in a prompt and professional manner
- Clerical and phone support
- Remove trash from lobby, amenity areas, and other community spaces daily
- Assist community team and/or perform assigned tasks in a timely manner
- Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up-to-date
- Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership
- Management of incoming and outgoing packages for all carriers
- Additional tasks or duties assigned by Supervisor
- Remove trash from office areas and apartment buildings daily
- Maintain resident coffee and refreshment stations
- Responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers
Benefits
- Medical, Dental & Vision insurance
- Free PPO-HSA medical plan (with a $1,200 annual employer contribution) to all employees outside CA
- In California, employees can choose between the free PPO-HSA and HMO plan
- Company covers 100% of the monthly premium costs for employee dental and vision
- FSA & Dependent Care options
- 401(k) savings with a 2% employer match
- Group Life, Long-Term, and Short-Term Disability Insurance
- Up to $25,000 of life insurance and AD&D coverage
- Paid Holidays & Vacation (2 – 4 weeks according to years of service)
- Sick Leave
- $1,000 bonus for hires made through employee referrals
- Up to 16 hours of volunteer time annually
- Employee Assistant Program (EAP) including Health Advocate and Travel Assistance Program
- Competitive Bonus & Commission Structures
- Opportunities for Advancement
- Corporate shopping discounts, appliance discounts and lifestyle discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
